Refund Policy

Last updated December 22, 2022

Refund Policy

At FirstUnion, we strive to provide exceptional recruitment services to our clients. We believe in transparent and fair practices, including our refund policy. We understand that situations may arise where our clients may not be fully satisfied with our services or may need to cancel their order. Therefore, we have established the following refund policy:

Refund Eligibility:

• If the client is not satisfied with our service, they can request a refund within 14 days of the payment date.

• If FirstUnion is unable to fulfill the service due to any reasons, the client is eligible for a full refund.

Refund Process:

1. To request a refund, the client must send an email to our support team at support@firstunion.online within 14 days of the purchase date.

2. The email must include the reason for the refund request and any supporting documents, if applicable.

3. Once the refund request is received, our support team will review the request and respond to the client within 5 business days.

4. If the refund is approved, the refund will be processed within 14 days of the approval date.

Refund Exceptions:

• If the client has already received a list of candidates or resumes, the client will not be eligible for a refund.

• If the client has already scheduled interviews with candidates, the client will not be eligible for a refund.

Cancellation Policy:

• The client can cancel their order at any time before the service is provided.

• If the client cancels their order after the service has been provided, the client will not be eligible for a refund.

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At FirstUnion, we are committed to providing the best recruitment services to our clients. If you have any questions or concerns regarding our refund policy, please contact us at support@firstunion.online